Complaints
For Dealers
We only accept warranty claims from dealers, and all claims must be submitted via our warranty claim form to ensure a streamlined, efficient, and fast processing time. The form can be found further down on this page.
For a warranty claim to be valid, the following requirements must be met:
- The reason for the claim must be described as thoroughly as possible to facilitate processing.
- Photo documentation must be attached.
- A copy of the invoice must be attached.
- Claims must be submitted no later than 14 days after the buyer became aware of the issue.
A response to the claim can be expected within 5–7 days.
For Consumers
If you, as a consumer, wish to submit a warranty claim due to defects or faults in a product from Ravendo, you must contact the dealer from whom you purchased the product. The dealer will then handle the claim in cooperation with us.
Assessment
We strive to process and conclude your warranty claim as quickly as possible. Therefore, we require a detailed description of the reason for the claim, photo documentation, and a copy of the invoice. The claim will be assessed in accordance with our warranty terms.
Transport damages
All products should be inspected upon receipt for any damage. Any visible transport damage must be noted immediately on the accompanying delivery note, after which the dealer must be contacted.
Returns
If it is assessed that the product must be returned for repair, replacement, or evaluation, this will be agreed on an individual basis.
Return of warranty claim items MUST ONLY take place after prior agreement with Ravendo. Any costs related to returns that have not been agreed in advance will not be covered by Ravendo.
Complaints and Repairs
Service Form
This form must be used for both complaints and repairs relating to Ravendo products.
As a general rule, all enquiries must be handled through the dealer from whom the product was purchased. To ensure quick and correct processing, please complete all fields marked with * and attach the relevant documentation.
For complaints, please attach a copy of the invoice as well as at least one photo or video clearly showing the fault/damage. Complaints must be submitted no later than 14 days after the buyer became aware of the issue.
For repairs, please describe the fault as precisely as possible. Please also attach photos or video material, where relevant, to help us assess the case and determine whether the product can be repaired, whether spare parts should be supplied, or whether the product needs to be returned for further inspection.
In the case of visible transport damage upon receipt, this MUST be noted immediately on the consignment note, after which the dealer must be informed. The dealer will then contact Ravendo A/S.